No cancellations or returns can be accepted. We may be able to alter a design choice or fabric selection based on product availability. We recommend that all garments should be dry-cleaned only.
Clients frequently ask about production and shipping time. Due to the high volume of orders, products are currently shipping within 3-5 weeks. Our goal for customer service is to always under-promise and over deliver. Because of the variations that can occur in production time, we cannot quote any shipping times other than what is stated above.
Packages are typically shipped via USPS. We know you're excited to receive your order and we’ll do everything in our power to get it to you as quickly as possible. As soon as your shipment is in the hands of a postal carrier, we are no longer in control. The USPS does not provide us with different information than they provide you with the tracking number.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine these additional costs prior to purchasing.
For international orders shipped via USPS, once the package leaves US soil, the USPS does not have any control over delivery. If tracking states that your package has arrived in it’s destination country, you must contact your local post office or carrier to work with them to have the packaged delivered.